FAQ FAQ

1)What is the return policy?

Please click on the following link to view our return policy: https://stafix.myshopify.com/policies/refund-policy
 
2)What are the shipping options?

Shipping via our courier service provider or collection at the nearest Stafix Security Centre.
 
3)When will I receive my order?

Typically, 3-5 working days once the order has been compiled and processed.
 
4)Will I have access to technical support on products purchased?

Yes, we have 27 Branches nationwide with qualified technicians to assist with all products purchased.
 
5)What do I do if I received a defective order?

You can contact us via email at: sales@stafix.co.za
 
6)How do I make changes to an order I’ve already placed?

You can contact us via email at: sales@stafix.co.za
 
7)Where are you located?

Our head office is based at 219 Jetpark Road, Jetpark, Johannesburg, South Africa. The following link will advise you on the closest Stafix Security Centre to you: https://stafix.myshopify.com/pages/about-us
 
8)How do I contact your company if my question isn’t answered here?

You can contact us via phone: +27 11 397 3507 or email: sales@stafix.co.za for any queries or additional information.

1)What is the return policy?

Please click on the following link to view our return policy: https://stafix.myshopify.com/policies/refund-policy
 
2)What are the shipping options?

Shipping via our courier service provider or collection at the nearest Stafix Security Centre.
 
3)When will I receive my order?

Typically, 3-5 working days once the order has been compiled and processed.
 
4)Will I have access to technical support on products purchased?

Yes, we have 27 Branches nationwide with qualified technicians to assist with all products purchased.
 
5)What do I do if I received a defective order?

You can contact us via email at: sales@stafix.co.za
 
6)How do I make changes to an order I’ve already placed?

You can contact us via email at: sales@stafix.co.za
 
7)Where are you located?

Our head office is based at 219 Jetpark Road, Jetpark, Johannesburg, South Africa. The following link will advise you on the closest Stafix Security Centre to you: https://stafix.myshopify.com/pages/about-us
 
8)How do I contact your company if my question isn’t answered here?

You can contact us via phone: +27 11 397 3507 or email: sales@stafix.co.za for any queries or additional information.